Shipping Policy
(Part of the Terms & Conditions of Mollykart.com Website and Mobile Application)
- Applicability
1.1. This Shipping Policy applies to all orders placed through Mollykart.com and/or the
Mollykart Mobile Application (collectively referred to as “Mollykart”, “Website”, or “App”).
1.2. This policy is applicable only for orders shipped within India. - Processing Time
2.1. All confirmed orders are processed and shipped within 4 (four) business days from the
date of successful payment confirmation.
2.2. Orders placed on Saturdays, Sundays, or Public Holidays will be processed on the next
working day.
2.3. In case of unexpected delays due to high order volumes, natural calamities, courier
delays, or other unforeseen circumstances, Mollykart will inform the customer via email or
SMS. - Shipping Time
3.1. Under normal circumstances, delivery is expected within 3–7 business days (Monday to
Friday) after dispatch.
3.2. Delivery timelines may vary depending on the destination’s serviceability and courier
partner operations.
3.3. Remote or difficult-to-reach locations may take longer for delivery. - Order Tracking
4.1. Once your order has been dispatched, a tracking number and tracking link will be
shared via email/SMS.
4.2. Customers can track their order using the provided tracking details or by contacting our
Order Helpline at +91 97464 14533.
4.3. If you do not receive tracking information within a reasonable time after placing your
order, please contact our Customer Support Team at support@mollykart.com. - Delivery Costs
5.1. Delivery charges, if applicable, will be displayed during checkout and form part of the
total order amount payable.
5.2. Any promotional offers such as Free Shipping will be clearly communicated on the
Website/App from time to time. - Failed or Unsuccessful Delivery
6.1. If the shipment cannot be delivered due to incorrect address, unreachable customer,
absent receiver, or refusal to accept delivery, the parcel will be returned to Origin.
6.2. In such cases, the customer will be responsible for two-way shipping charges, which
will be deducted from any eligible refund amount.
6.3. To avoid such issues, customers are requested to ensure their address and contact
information are accurate before placing an order. - Receipt and Inspection Upon Delivery
7.1. Customers are advised to inspect the parcel carefully at the time of delivery.
7.2. If the outer packaging appears damaged, tampered, or opened, customers must either
refuse delivery or accept the parcel by signing “Damaged” on the courier receipt.
7.3. Any such issue must be reported to Mollykart Customer Support along with
photos/video proof. - Public and Bank Holidays
8.1. Dispatch and deliveries do not occur on Sundays or official Bank Holidays.
8.2. Orders scheduled during these periods will be processed on the next working day. - Our Logistics Partners
9.1. We collaborate with leading and reliable courier partners including Shiprocket, DTDC,
SmartShip, Blue Dart, Xpressbees, Shadowfax, Ecom Express, and India Post (Speed Post)
for nationwide coverage.
9.2. The selection of courier service is determined automatically based on your delivery
location, service availability, and shipping efficiency. - Customer Support
For all shipping-related concerns or clarifications, please contact us at:
Helpline: +91 97464 14533
Email: support@mollykart.com
Response Time: Within 24–48 business hours