Refund & Exchange Policy
1.5. By using Mollykart.com and/or initiating a purchase request for any product(s) through
the website www.mollykart.com or the Mollykart mobile application (collectively referred
to as “Mollykart”, “Website”, or “App”), you agree to be bound by the terms contained in this
Policy. If you do not agree with any part of this Policy, you are advised not to transact on
Mollykart. Please note that Mollykart.com may, from time to time, update or modify the
terms of this Policy. Each time you use the Website or App, you are encouraged to review
this Policy to ensure that you understand the terms and conditions applicable at that time.
(Part of the Terms & Conditions of Mollykart.com Website and Mobile Application)
- General Policy Statement
1.1. This Refund & Exchange Policy (“Policy”) governs all refund, return, and exchange
requests for purchases made through Mollykart.com and the Mollykart Mobile Application
(collectively referred to as the “Platform”).
1.2. By placing an order on the Platform, the customer (“Customer” or “You”) agrees to the
terms and conditions outlined herein.
1.3. This Policy shall be read in conjunction with the Terms & Conditions and Privacy Policy
of Mollykart.com.
1.4. Note: This Policy will be applicable only if there is a full unboxing video of the product
from the moment the parcel is opened. The video must clearly show the parcel label, outer
and inner packaging, and all product contents for any claim to be valid. - Eligibility Period
2.1. Refunds or exchanges shall be accepted within three (3) days from the date of delivery
of the product to the Customer.
2.2. If three (3 calendar) days have passed since delivery, no refund, exchange, or return
shall be entertained, except in verified cases involving manufacturing defects, damaged
products, or missing items.
2.3. For products categorized as Fast-Moving or Low-Value Items, a shorter return period of
forty-eight (48) hours from the date of delivery shall apply, as described under Clause 6 of
this Policy.
2.4. Return Request Period: If you wish to make a return, you must submit a complaint
within the applicable return window (3 days or 48 hours) from the date of delivery. Any
requests received after this period may not be accepted. - Damaged or Missing Items
3.1. Damaged Product: If you receive a damaged product, you must provide an unboxing
video clearly showing the damage.
- The video file size must be less than 2 MB, and
- The video duration must be at least 60 seconds, clearly displaying the outer packaging,
parcel label, and full unboxing process.
This video evidence is essential for us to assess and approve your claim.
3.2. Missing Items: If any item(s) are missing from your order, please share an unboxing
video showing all received contents. - The video must also comply with the file size (≤ 2 MB) and minimum duration (60
seconds) requirements.
Notify us within the applicable return request period from delivery. If confirmed, a refund
or replacement will be issued for the missing item(s).
3.3. Claims submitted without a proper unboxing video or beyond the return period will not
be processed.
- Conditions for Return or Exchange
4.1. To qualify for a return or exchange, the following conditions must be met:
4.1.1. The item must be unused, unwashed, and in the same condition as received.
4.1.2. The product must be returned in its original packaging, including all accessories, tags,
and labels.
4.1.3. A valid order number or proof of purchase must be provided.
4.1.4. Items purchased during sale or clearance events may not be eligible for return or
exchange unless found defective or damaged. - Exchange for Wrong, Damaged, or Missing Product
5.1. If you have received a wrong, damaged, or missing product, you may request a
replacement within the applicable return period, provided that an unboxing video is
submitted.
5.2. If you have ordered the wrong product by mistake and would like to exchange it, please
note that the shipping charges for both return and replacement will be your responsibility.
5.3. All exchanges and replacements are subject to stock availability of the requested
product, verification of the unboxing video and product condition, and approval by our
customer support team, based on compliance with this Policy.
5.4. To initiate an exchange, please contact customer support at mollykart7@gmail.com or
+91 97464 14533 for further assistance. - Fast-Moving or Low-Value Items
6.1. For the purposes of this Policy, fast-moving or low-value items refer to products
generally priced below ₹500 (Indian Rupees Five Hundred).
6.2. Examples include small accessories, stationery, household tools, mobile cables, basic
cosmetics, or similar low-value goods.
6.3. Returns or replacements for such items shall be accepted only within forty-eight (48)
hours from delivery, and only if the item is defective or damaged, supported by a valid
unboxing video.
6.4. Returns or exchanges will not be accepted for reasons such as “change of mind,” “not as
expected,” or minor cosmetic differences. - Refund Eligibility
7.1. Damaged or Defective Products: Upon confirmation of the defect through the submitted
video, a refund or replacement will be processed.
7.2. Missing Items: If the missing item(s) cannot be supplied, a refund will be issued for the
corresponding product(s).
7.3. Original Condition: To qualify for a refund or exchange, returned products must be
unused and undamaged, with all original packaging, accessories, and labels intact. - Return Shipping
8.1. The Customer shall bear the cost of return shipping unless the return is a result of our
error (e.g., defective, damaged, or incorrect item sent).
8.2. We recommend using a trackable shipping service to ensure safe delivery of returns.
8.3. Shipping and handling charges are non-refundable under all circumstances. - Refund Process
9.1. Once the returned product is received and inspected, Mollykart.com will notify you of
the approval or rejection of your refund.
9.2. Approved refunds will be processed to the original payment method within seven (7)
business days.
9.3. Refund timelines may vary depending on your bank or payment gateway. - Non-returnable and Non-refundable Items
10.1. The following items are non-returnable and non-refundable:
10.1.1. Gift cards or digital vouchers.
10.1.2. Downloadable or digital products.
10.1.3. Items marked as “Non-Returnable” on the product page.
10.1.4. Personal care, hygiene, or sanitary products (if applicable).
10.1.5. Perishable or consumable goods, except if damaged upon delivery. - Policy Amendments
11.1. Mollykart.com reserves the right to modify or update this Policy at any time without
prior notice.
11.2. Any such modifications shall be effective immediately upon posting on the Platform.
11.3. Customers are advised to review this Policy periodically for the latest updates. - Contact Information
For all refund, return, or exchange-related queries, please contact:
Mollykart.com
13/278, First Floor, Vadakkan’s Arcade, Thrissur – 680513, Kerala, India
Phone: +91 97464 14533
Email: mollykart7@gmail.com
Response Time: We aim to respond to all refund, exchange, or complaint inquiries within
24–48 working hours of receipt.
Effective Date: [Insert Date of Publication]
© Mollykart.com – All Rights Reserved.